Excellent service – Jon kept me informed of any additional things needed over the short time he had my laptop. It was literally the next-day service. So, I was very grateful – thank you.
Jon was awesome to deal with. He diagnosed my PC issue really quickly, was cheaper than I expected, and was super friendly and informative throughout the whole process. Couldn’t be happier with the service. Highly recommend!
Jon fixed my computer very promptly and was able to tell me if it was compatible with Microsoft 11 and gave great advice
Great service, wonderful chap! Clean computer + Diagnosis; would recommend!
I called Jon after having virus warnings for a week, ending with a screen freeze when attempting to do a MS Defender scan and virus remover.
Jon responded to my call as soon as he was able to, and subsequently booked in a time to review the problem onsite. Not only did he remove the virus, he happily allowed me to look over his shoulder while he was working, all the while providing security and backup advice.
After the weekend Jon contacted me by email, explaining that the frozen screen was a known bug in the latest Windows update- and to see how everything was going.
It was great to have my computer problems fixed, and to know that is better secured for the future. Jon’s expertise, combined with a really friendly manner and his follow up service is fantastic and deserves a top rating.
Awesome service, went in cold just from internet advertising and was immediately put at ease…was extremely accommodating and listened and understood my needs…would highly recommend and will definitely use in future…AAA+
Jon was amazing to deal with. Very helpful and accommodating and knowledgeable. Gave extremely prompt service. Highly recommend!
Very helpful and knowledgeable. The price was fair as well.
Jon refurbished our PC. Fantastic local service: fast, friendly, and at a great price. Thanks Jon!
Jon is a lifesaver whose technical ability is first class. Jon listens carefully to your problem and then explains, without jargon, how he will solve the problem. He did and my days of frustration with my internet connection vanished. Thanks, Jon!
Great service and easy to deal with. I’d definitely recommend to anyone with computer problems.
Jon at PC Assistance Ltd is a great help in updating my computer needs, and he is always ready to fit in with times that suit us both It is an important thing to have in home assistance available, and at a reasonable cost, considering the time and expenses involved in travel.
Many thanks Jon
Posting on behalf of Tōtara Park Panelbeaters: Jon was extremely helpful with upgrading our very old computer to a modern high speed model with very minimal business interruption. This job was also very reasonably priced. He made this process so easy for us and we highly recommend his services. A+++
We got great advice from Jon who helped us upgrade our laptops. They are perfect for what we need them for. He transferred all the data from the old laptop to the new ones. The whole experience was fast, efficient, easy and professional.
I am totally confident in Jon’s ability to help us with any computer-related issues in the future and am very confident in the product he has recommended to us.
Thank you again Jon.”
Jon was really great to deal with. He helped us buy a laptop that totally met our needs and then transferred all the data from our old pc to our new one. The changeover was seamless.
We have dealt with Jon for a number of years now. He is easy to deal with, goes out of his way to help, resolves issues quickly and his technical skills are outstanding.
Positive: Professionalism, Quality, Responsiveness, Value
Very professional and experienced operator. Great service and communication. Fully recommended
Jon quickly diagnosed the problem with our PC,. He saved our data, installed a new hard drive and had the PC up and running again in just a few days. We were impressed with Jon and are happy to recommend his services.
Absolutely awesome, had my PC back up and running in no time! Thanks, heaps!
Jon was really helpful with advice for upgrading my gear to help me run my business more smoothly. He kept in touch through the process and the pricing was great. Thanks, Jon!
We were very happy with the service Jon gave us and would highly recommend him.
We received great service from Jon. He is pleasant and professional and he kept us informed each step of the way when he was checking out our home PC. It is back up and running – better than before – which is great. We know we’ll have to replace this device soon and upgrade, but Jon’s conservative approach means that we can rescue files and software while we decide what to do next. We’d be more than happy to call on Jon again for assistance.
“I have used Jon Pattison of PC Assistance to assist me with various issues with my computer over a couple of years now including setting up a brand new desktop. He offers an excellent customer service level, gives professional advice and has returned my computer back to me much quicker than I envisaged which is much appreciated as you do not realise how much you rely on technology until it is not working! I have no hesitation recommending Jon to people as he has been such a pleasure to deal with.”
“Many thanks, Jon for an excellent service and a quality product, you could not have been more helpful, loving the new PC, thanks for the sound advice and assistance. Would highly recommend”
Since taking both AVG and Ad-Aware off the computer, it’s been perfect. In fact, it’s never been better! Running really quickly – must have something to do with the clean-up you gave it. No signs whatsoever of anything malicious. It’s great! Thanks again
“Jon has been providing technical support for both mine and my partners businesses for the last 18 months. We have found him to be highly knowledgeable and professional, and always happy to go the extra mile for us. He is punctual, reliable, friendly, and a pleasure to have in our home once a month!
Hi Jon, Thanks for dealing with it so promptly. The service is prompt, helpful and resourceful, being willing to research a problem and respond to it. Given the size and complexity of modern programmes, the chance of an error is always present. PC Assistance seems to be focussed on what PC owners need when that error occurs.”
Hello Jon, Thank you very much for sorting out the “too large file” that I needed to resend to MPI urgently this afternoon. I appreciated the rapid and efficient service to solve my dilemma as to how to get the information to where it needed to be as quickly as possible in a way that I could understand. I will definitely call on your assistance in the future.
“Jon helped identify an appropriate configuration for our new home network, including selection of Wi-Fi router, Network Attached Storage, and Ethernet switch. He was helpful and knowledgeable, easy to work with, and efficient. I recommend him very highly to other people who need assistance at home with PCs and networks who will find him far ahead of competitors in this area.”
“Hi John, Just on a year ago, you reorganized our computer set up at home. And it is brilliant – we’ve not had one single problem – which is why you haven’t heard from us ! We’re very happy customers.”
“John was great, he diagnosed the problem within minutes, ie monitor had died and gave me alternatives for getting a replacement, even suggested Trade Me. Price was good too. I would highly recommend”
“As a fairly average computer user I was very happy to put setting up of my laptop in Jon’s hands – much faster and a lot less stressful than struggling to do it myself.” “Very impressed with Jon’s work. He turned up on time, was polite and efficient, and he quickly diagnosed and fixed the problems with my PC. Jon is knowledgeable and up-to-date. I would be most happy to use his services again, and to recommend him to others.”
I highly recommend Jon for sorting out your home computer problems (which was my reason for calling him). He explained the options for speeding up & upgrading my laptop and what would be achieved with each, in a way that I understood (not like some IT people who think you don’t need to know the details or reasons). He collected the laptop promptly, kept me informed about what he planned to do and did an amazingly quick job – I now have a 2 ½ year old laptop functioning with the speed, capacity and efficiency of a high spec new one. His customer service is excellent, his pricing is fair and I am confident that if I have an glitches with my upgraded computer Jon will be there like a shot to fix them up.
“Was delighted with the no-nonsense, no-jargon, effective service.”