Positive: Professionalism, Quality, Responsiveness, Value
Very professional and experienced operator. Great service and communication. Fully recommended
Jon quickly diagnosed the problem with our PC,. He saved our data, installed a new hard drive and had the PC up and running again in just a few days. We were impressed with Jon and are happy to recommend his services.
Since taking both AVG and Ad-Aware off the computer, it’s been perfect. In fact, it’s never been better! Running really quickly – must have something to do with the clean-up you gave it. No signs whatsoever of anything malicious. It’s great! Thanks again
“Jon has been providing technical support for both mine and my partners businesses for the last 18 months. We have found him to be highly knowledgeable and professional, and always happy to go the extra mile for us. He is punctual, reliable, friendly, and a pleasure to have in our home once a month!
“I have used Jon Pattison of PC Assistance to assist me with various issues with my computer over a couple of years now including setting up a brand new desktop. He offers an excellent customer service level, gives professional advice and has returned my computer back to me much quicker than I envisaged which is much appreciated as you do not realise how much you rely on technology until it is not working! I have no hesitation recommending Jon to people as he has been such a pleasure to deal with.”
“Many thanks, Jon for an excellent service and a quality product, you could not have been more helpful, loving the new PC, thanks for the sound advice and assistance. Would highly recommend”
Hi Jon, Thanks for dealing with it so promptly. The service is prompt, helpful and resourceful, being willing to research a problem and respond to it. Given the size and complexity of modern programmes, the chance of an error is always present. PC Assistance seems to be focussed on what PC owners need when that error occurs.”
Hello Jon, Thank you very much for sorting out the “too large file” that I needed to resend to MPI urgently this afternoon. I appreciated the rapid and efficient service to solve my dilemma as to how to get the information to where it needed to be as quickly as possible in a way that I could understand. I will definitely call on your assistance in the future.
“Jon helped identify an appropriate configuration for our new home network, including selection of Wi-Fi router, Network Attached Storage, and Ethernet switch. He was helpful and knowledgeable, easy to work with, and efficient. I recommend him very highly to other people who need assistance at home with PCs and networks who will find him far ahead of competitors in this area.”
“Hi John, Just on a year ago, you reorganized our computer set up at home. And it is brilliant – we’ve not had one single problem – which is why you haven’t heard from us ! We’re very happy customers.”
“John was great, he diagnosed the problem within minutes, ie monitor had died and gave me alternatives for getting a replacement, even suggested Trade Me. Price was good too. I would highly recommend”
“Was delighted with the no-nonsense, no-jargon, effective service.”
I highly recommend Jon for sorting out your home computer problems (which was my reason for calling him). He explained the options for speeding up & upgrading my laptop and what would be achieved with each, in a way that I understood (not like some IT people who think you don’t need to know the details or reasons). He collected the laptop promptly, kept me informed about what he planned to do and did an amazingly quick job – I now have a 2 ½ year old laptop functioning with the speed, capacity and efficiency of a high spec new one. His customer service is excellent, his pricing is fair and I am confident that if I have an glitches with my upgraded computer Jon will be there like a shot to fix them up.
“As a fairly average computer user I was very happy to put setting up of my laptop in Jon’s hands – much faster and a lot less stressful than struggling to do it myself.” “Very impressed with Jon’s work. He turned up on time, was polite and efficient, and he quickly diagnosed and fixed the problems with my PC. Jon is knowledgeable and up-to-date. I would be most happy to use his services again, and to recommend him to others.”